Privacy Policy

Effective Date: 27 JULY 2026
Last Updated: 27 JULY 2026

Welcome to Mr. Waggy Tails. Your privacy is important to us. This Privacy Policy explains how SNS Enterprises (“we”, “our”, “us”) collects, uses, stores and protects your personal information when you visit our website, purchase our products or contact our customer support.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Business Information

Brand Name: Mr. Waggy Tails

Legal Entity: SNS Enterprises

GSTIN: 02AFZFS6346B1ZS

Registered Address

Opp. Radha Swami Satsang Bhawan
Sai Road
Village Karuana (Khasra No. 1211/681/1)
Baddi
District Solan
Himachal Pradesh – 173205

Customer Support

Phone: +91 9463043372

Email: help@mrwaggytails.in

Support Hours:

Monday to Friday

11:00 AM – 5:00 PM (IST)

2. Information We Collect

Depending upon how you interact with our website, we may collect the following information.

Personal Information

  • Full Name
  • Mobile Number
  • Email Address
  • Billing Address
  • Shipping Address
  • PIN Code
  • City
  • State
  • Country

Order Information

  • Purchased Products
  • Order Number
  • Order Date
  • Payment Status
  • Shipping Details
  • Courier Tracking Details

Payment Information

Payments are securely processed through Razorpay.

We do not collect, store or have access to your complete credit card, debit card, UPI PIN, CVV or banking credentials.

Payment information is handled securely by our authorised payment gateway partners.

Device Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Operating System
  • Device Type
  • Language Preference
  • Pages Visited
  • Time Spent on Website
  • Referral Source

Cookies

Our website uses cookies to:

  • Remember your preferences
  • Improve website performance
  • Maintain shopping cart sessions
  • Analyse visitor behaviour
  • Improve customer experience

You may disable cookies through your browser settings, although certain website features may not function correctly.

3. How We Use Your Information

We use your information to:

  • Process orders
  • Deliver products
  • Verify payments
  • Send order confirmations
  • Provide customer support
  • Process refunds or replacements
  • Improve our website
  • Prevent fraud
  • Detect suspicious activity
  • Respond to enquiries
  • Comply with legal obligations

With your consent where required, we may also send updates about new products, offers and promotions. You can opt out of marketing communications at any time.

4. Sharing of Information

We value your privacy.

We do not sell, rent or trade your personal information.

Your information may be shared only with trusted service providers where necessary to operate our business, such as:

  • Razorpay (Payment Processing)
  • Delhivery (Shipping & Delivery)
  • Technology Service Providers
  • Government Authorities where required by law
  • Legal Advisors where necessary

Each third party receives only the information reasonably required to perform its services.

5. Data Security

We implement reasonable technical and organisational safeguards to protect your personal information from unauthorised access, misuse, alteration or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • fulfil orders;
  • provide customer support;
  • comply with tax, accounting and legal obligations;
  • resolve disputes; and
  • enforce our agreements.

When information is no longer required, it will be securely deleted or anonymised where practicable.

7. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your contact details.
  • Delete information where legally permissible.
  • Withdraw consent for certain processing activities.
  • Opt out of promotional communications.

To exercise these rights, please contact us at help@mrwaggytails.in.

8. Children’s Privacy

Our website is intended for use by adults.

We do not knowingly collect personal information from children under the age of 18 years.

If you believe a child has provided personal information through our website, please contact us so that appropriate action may be taken.

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms or external services.

We are not responsible for the privacy practices, security or content of such third-party websites.

We encourage you to review their respective privacy policies before sharing personal information.

10. Marketing Communications

With your consent where required, we may send information regarding:

  • New Product Launches
  • Offers
  • Discounts
  • Promotions
  • Pet Care Tips
  • Newsletters

You may unsubscribe from promotional emails by clicking the unsubscribe link or by contacting us.

11. Accuracy of Information

You are responsible for ensuring that the information you provide is accurate, complete and up to date.

Incorrect address or contact information may result in delivery delays or order cancellation.

12. International Users

Our website is intended for customers located within India.

Orders are currently accepted and delivered only within India.

13. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

The revised version will become effective upon publication on this website.

Your continued use of the website after any changes signifies your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:

SNS Enterprises

Brand: Mr. Waggy Tails

📍 Opp. Radha Swami Satsang Bhawan
Sai Road
Village Karuana (Khasra No. 1211/681/1)
Baddi
District Solan
Himachal Pradesh – 173205

📞 +91 9463043372

📧 help@mrwaggytails.in

Support Hours:

Monday to Friday

11:00 AM – 5:00 PM (IST)

Recommendation

For a modern WooCommerce store, I also recommend adding this short notice near your checkout page:

Privacy Notice: By placing an order, you agree that Mr. Waggy Tails (SNS Enterprises) may process your personal information for order fulfilment, shipping, payment verification, customer support and compliance with applicable laws. Your payment information is securely processed by Razorpay and is not stored by us.

This improves transparency and aligns well with current e-commerce best practices.

Next page: Return, Refund & Replacement Policy.