Shipping & Delivery Policy
Effective Date: 27 July 2026
Last Updated: 27 July 2026
Thank you for shopping with Mr. Waggy Tails, a brand marketed and sold by SNS Enterprises. We are committed to delivering your pet care products safely and efficiently across India.
This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through our website.
1. Business Information
Brand: Mr. Waggy Tails
Legal Entity: SNS Enterprises
GSTIN: 02AFZFS6346B1ZS
Registered Address
Opp. Radha Swami Satsang Bhawan
Sai Road
Village Karuana (Khasra No. 1211/681/1)
Baddi, District Solan
Himachal Pradesh – 173205
Customer Support
Phone: +91 9463043372
Email: help@mrwaggytails.in
Support Hours: Monday to Friday, 11:00 AM – 5:00 PM (IST)
2. Delivery Coverage
We currently deliver products only within India.
At present, we do not offer international shipping.
If we expand our delivery network in the future, this policy will be updated accordingly.
3. Shipping Partner
Orders are shipped through trusted logistics partners, including Delhivery. Depending on your delivery location or operational requirements, we may use other reliable courier partners when necessary to ensure timely delivery.
4. Order Processing
Once your order is successfully placed and payment is confirmed:
- Orders are generally processed within 24 to 48 business hours.
- Orders are processed only on business days (Monday to Friday), excluding public holidays.
- During festivals, promotional sales or other periods of high order volume, processing times may be longer.
5. Estimated Delivery Time
Estimated delivery timelines after dispatch are:
- Metro Cities: 2–5 business days
- Tier-2 & Tier-3 Cities: 3–7 business days
- Remote, Rural or Difficult-to-Service Areas: 5–10 business days
These timelines are estimates only and are not guaranteed.
6. Shipping Charges
Applicable shipping charges, if any, will be clearly displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping promotions on eligible orders. Such offers are subject to the terms displayed on the website.
7. Order Confirmation
After successfully placing an order, you will receive an order confirmation via your registered email address and/or mobile number, subject to network availability and system functionality.
If you do not receive confirmation within a reasonable time, please contact our customer support team.
8. Shipment Tracking
Once your order has been dispatched, you will receive shipment tracking details via email, SMS and/or WhatsApp (where available).
You can use the tracking number provided to monitor the status of your shipment.
9. Delivery Attempts
Our courier partners generally make multiple delivery attempts.
If delivery cannot be completed due to reasons attributable to the customer, such as:
- Incorrect address,
- Incorrect phone number,
- Customer unavailable,
- Refusal to accept delivery,
the shipment may be returned to us. Any re-dispatch may require payment of additional shipping charges.
10. Address Accuracy
Customers are responsible for providing complete and accurate delivery information.
Please ensure that:
- Name is correctly entered.
- Mobile number is active.
- Complete address is provided.
- PIN code is accurate.
SNS Enterprises shall not be responsible for delays or failed deliveries caused by incorrect information provided by the customer.
11. Delays Beyond Our Control
Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:
- Severe weather conditions
- Floods, earthquakes or natural disasters
- Public holidays
- Political disturbances
- Government restrictions
- Transport disruptions
- Strikes
- Courier operational delays
- Pandemic-related restrictions
Such delays shall not constitute a breach of our obligations.
12. Damaged Shipments
If your package appears damaged at the time of delivery:
- Take clear photographs of the outer package before opening it.
- Record an unboxing video from the moment you open the parcel, where possible.
- Contact us within 7 days of delivery with your order details and supporting evidence.
Claims are handled in accordance with our Return, Refund & Replacement Policy.
13. Lost Shipments
If your order has not been delivered within a reasonable period after dispatch:
- Contact our customer support team.
- We will coordinate with the courier partner to investigate the shipment.
Where a shipment is confirmed as lost during transit, we will, at our discretion, arrange a replacement or process a refund in accordance with our policies.
14. Partial Deliveries
If your order contains multiple items, they may be delivered in separate shipments depending on stock availability or logistics requirements.
Where this occurs, you will not be charged additional shipping fees solely because your order has been split by us.
15. Refused Deliveries
If a customer refuses delivery without prior approval from our customer support team, we reserve the right to deduct applicable shipping and handling charges from any eligible refund, where permitted by law.
16. Change of Delivery Address
Requests to change the delivery address after an order has been placed can only be accommodated before dispatch and are subject to operational feasibility.
Once an order has been handed over to the courier partner, we may be unable to modify the delivery address.
17. Inspection Upon Delivery
We recommend that customers inspect the package immediately upon receipt.
If you notice any visible damage, leakage or signs of tampering, please document the condition and notify us promptly.
18. Limitation of Liability
SNS Enterprises shall not be liable for:
- Courier delays beyond our control.
- Incorrect addresses supplied by customers.
- Failed delivery attempts due to customer unavailability.
- Delays caused by force majeure events.
- Minor delays that do not materially affect the fulfilment of the order.
Nothing in this Policy limits any rights available to consumers under applicable law.
19. Changes to This Policy
SNS Enterprises reserves the right to amend this Shipping & Delivery Policy at any time.
The updated version shall become effective immediately upon publication on this website.
20. Contact Us
For shipping-related queries, please contact:
SNS Enterprises
Brand: Mr. Waggy Tails
📍 Opp. Radha Swami Satsang Bhawan
Sai Road
Village Karuana (Khasra No. 1211/681/1)
Baddi, District Solan
Himachal Pradesh – 173205
📞 +91 9463043372
Customer Support Hours
Monday to Friday
11:00 AM – 5:00 PM (IST)