Return, Refund & Replacement Policy

Effective Date: 27 July 2026
Last Updated: 27 July 2026

Welcome to Mr. Waggy Tails, a brand marketed and sold by SNS Enterprises. We strive to ensure that every product delivered to our customers meets our quality standards. This Return, Refund & Replacement Policy explains the circumstances under which returns, refunds and replacements are accepted.

By placing an order on our website, you acknowledge that you have read, understood and agreed to this Policy.

1. Business Information

Brand: Mr. Waggy Tails

Legal Entity: SNS Enterprises

GSTIN: 02AFZFS6346B1ZS

Registered Address:

Opp. Radha Swami Satsang Bhawan
Sai Road
Village Karuana (Khasra No. 1211/681/1)
Baddi, District Solan
Himachal Pradesh – 173205

Customer Support

Phone: +91 9463043372

Email: help@mrwaggytails.in

Support Hours: Monday to Friday, 11:00 AM – 5:00 PM (IST)

2. Our Return Policy

As we deal in pet care and grooming products, we maintain strict hygiene and safety standards.

Accordingly, we do not accept returns in the following circumstances:

  • Change of mind.
  • Ordered by mistake.
  • Pet did not like the fragrance.
  • Product no longer required.
  • Wrong product selected by the customer.
  • Better price available elsewhere.
  • Opened, used or partially used products.
  • Damage caused due to improper storage or misuse after delivery.

Products that have been opened, tampered with or used cannot be returned for hygiene and safety reasons.

3. Replacement Eligibility

We will provide a replacement only in the following situations:

  • You receive an incorrect product.
  • The product is received in a physically damaged condition.
  • The product is leaking due to damage during transit.
  • The product is defective upon delivery.

Replacement requests are subject to verification by our customer support team.

4. Time Limit for Claims

Any replacement request must be raised within 7 calendar days from the date of delivery.

Requests received after this period may not be accepted.

5. Proof Required

To process your request quickly, please provide:

  • Order Number.
  • Clear photographs of the product.
  • Photographs of the shipping package.
  • Images of the product label.
  • A clear description of the issue.

For damaged or leaking products, we may request an unboxing video recorded from the moment the package is opened.

Failure to provide the requested evidence may result in rejection of the claim.

6. Inspection Process

Once your request is received:

  1. Our team will review the information provided.
  2. We may contact you for additional details.
  3. The claim will be verified.
  4. If approved, a replacement will be arranged.

We reserve the right to reject claims that appear fraudulent, misleading or unsupported by sufficient evidence.

7. Refund Policy

Refunds are generally issued only if:

  • A replacement cannot be provided due to product unavailability.
  • An order is cancelled by SNS Enterprises before dispatch.
  • Payment is successfully made but the order cannot be fulfilled.

Refunds are not available for:

  • Opened products.
  • Used products.
  • Change of mind.
  • Incorrect orders placed by customers.
  • Products that have been used on pets.
  • Claims made after the prescribed time limit.

8. Refund Processing Time

Where a refund is approved, it will be processed to the original payment method.

While we endeavour to process approved refunds promptly, the time taken for the amount to reflect in your account depends on your bank or payment service provider.

9. Non-Returnable Products

For hygiene and safety reasons, the following are non-returnable once delivered:

  • Opened pet shampoos.
  • Used grooming products.
  • Products with broken seals.
  • Products damaged due to misuse.
  • Products damaged after delivery.

10. Order Cancellation

Customers may request cancellation only before the order has been dispatched.

Once an order has been dispatched from our warehouse, it cannot be cancelled.

If a cancellation request is approved before dispatch, any eligible refund will be processed to the original payment method.

11. Refused Deliveries

If a customer refuses delivery without prior approval from our customer support team, we reserve the right to deduct applicable shipping and handling charges from any eligible refund, where permitted by law.

12. Limitation of Liability

SNS Enterprises shall not be responsible for:

  • Delays caused by courier partners.
  • Incorrect delivery addresses provided by customers.
  • Delivery failures due to customer unavailability.
  • Damage occurring after successful delivery.
  • Allergic reactions or sensitivities specific to an individual pet.

13. Product Safety

Every pet is unique.

Before first use:

  • Read all instructions carefully.
  • Conduct a patch test on a small area.
  • Avoid contact with your pet’s eyes, nose and mouth.
  • If irritation or discomfort occurs, discontinue use immediately and consult a qualified veterinarian.

14. Fraud Prevention

To protect our customers and business, SNS Enterprises reserves the right to:

  • Verify all replacement requests.
  • Reject fraudulent or abusive claims.
  • Refuse service where repeated misuse of the policy is detected.
  • Request additional documentation where necessary.

15. Changes to this Policy

SNS Enterprises reserves the right to amend this Return, Refund & Replacement Policy at any time without prior notice.

The revised version will become effective upon publication on the website.

16. Contact Us

For any questions regarding returns, refunds or replacements, please contact:

SNS Enterprises

Brand: Mr. Waggy Tails

📍 Opp. Radha Swami Satsang Bhawan
Sai Road
Village Karuana (Khasra No. 1211/681/1)
Baddi, District Solan
Himachal Pradesh – 173205

📞 +91 9463043372

📧 help@mrwaggytails.in

Support Hours

Monday to Friday

11:00 AM – 5:00 PM (IST)