Payment Policy
Effective Date: 27 July 2026
Last Updated: 27 July 2026
Welcome to Mr. Waggy Tails, a premium pet care brand marketed and sold by SNS Enterprises. This Payment Policy explains the payment methods accepted on our website, payment processing procedures, security measures and related terms.
By placing an order through our website, you agree to the terms set out in this Payment Policy.
1. Business Information
Brand: Mr. Waggy Tails
Legal Entity: SNS Enterprises
GSTIN: 02AFZFS6346B1ZS
Registered Address
Opp. Radha Swami Satsang Bhawan
Sai Road
Village Karuana (Khasra No. 1211/681/1)
Baddi, District Solan
Himachal Pradesh – 173205
Customer Support
📞 +91 9463043372
Support Hours
Monday to Friday
11:00 AM – 5:00 PM (IST)
2. Payment Gateway
All online payments made on our website are securely processed through Razorpay, a trusted payment gateway provider.
Payment processing is subject to Razorpay’s terms, privacy practices and security standards.
SNS Enterprises does not store or process sensitive payment credentials such as card numbers, CVV numbers, UPI PINs or online banking passwords.
3. Accepted Payment Methods
Depending upon availability, customers may pay using:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- EMI options (if enabled)
- Other payment methods supported by Razorpay
Available payment methods may change without prior notice.
4. Currency
All prices displayed on the website are in Indian Rupees (INR).
Payments are accepted only in INR.
5. Order Confirmation
An order is considered confirmed only after:
- Successful payment authorisation (for prepaid orders); or
- Successful placement of an eligible order using any payment method offered at checkout.
After successful order placement, you will receive an order confirmation by email and/or SMS, subject to availability.
6. Payment Verification
To protect customers and prevent fraudulent transactions, SNS Enterprises reserves the right to verify payments before processing an order.
In certain cases, we may request additional verification or documentation.
Failure to complete verification may result in cancellation of the order.
7. Failed Transactions
Occasionally, a payment may fail due to:
- Insufficient funds
- Banking network issues
- Payment gateway interruption
- Incorrect payment details
- Transaction timeout
- Technical errors
If your account has been debited but no order confirmation has been received, please contact us with your transaction details. We will assist in coordinating with the payment gateway where appropriate.
8. Duplicate Payments
If you believe you have been charged more than once for the same order, please contact our customer support team immediately.
Upon verification, any excess payment received by SNS Enterprises will be refunded through the original payment method, where applicable.
9. Pricing Errors
Despite our best efforts, pricing or product information may occasionally contain errors.
SNS Enterprises reserves the right to:
- Correct pricing errors.
- Cancel orders placed using incorrect pricing.
- Issue a full refund if payment has already been received for an order cancelled due to a pricing error.
Customers will be informed promptly in such cases.
10. Taxes
Applicable Goods and Services Tax (GST) and any other taxes required under Indian law will be applied to orders as displayed during checkout.
A tax invoice will be issued in accordance with applicable legal requirements.
11. Payment Security
We are committed to protecting your payment information.
Our website employs reasonable security measures to safeguard customer data. Payments are processed through secure, encrypted channels provided by Razorpay.
However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
12. Fraud Prevention
SNS Enterprises reserves the right to refuse, suspend or cancel any order if there is reasonable suspicion of:
- Fraudulent activity.
- Unauthorised payment.
- Identity theft.
- Misuse of promotional offers.
- Violation of our Terms & Conditions.
- Suspicious transaction patterns.
Where required, such matters may be reported to the appropriate authorities.
13. Refunds
Approved refunds will be processed in accordance with our Return, Refund & Replacement Policy.
Refunds, where applicable, will be initiated to the original payment method used during checkout.
The time taken for the amount to reflect in your account depends on your bank or payment service provider.
14. Chargebacks
If a customer initiates a chargeback without first contacting our customer support team, SNS Enterprises reserves the right to:
- Provide transaction records and supporting documentation to the payment provider.
- Suspend further orders pending resolution.
- Take appropriate action to protect its legitimate business interests.
Nothing in this clause limits any rights available to consumers under applicable law.
15. Customer Responsibilities
Customers are responsible for:
- Providing accurate billing information.
- Ensuring sufficient funds are available.
- Reviewing their order before making payment.
- Keeping payment credentials secure.
- Reporting unauthorised transactions to their bank or payment provider without delay.
16. Third-Party Payment Services
Payment services are provided by third-party financial institutions and payment processors.
SNS Enterprises is not responsible for:
- Banking network failures.
- Payment gateway downtime.
- Card issuer decisions.
- Bank processing delays.
- Payment failures caused by third-party systems.
17. Changes to This Policy
SNS Enterprises reserves the right to modify this Payment Policy at any time.
The revised version shall become effective immediately upon publication on the website.
18. Contact Us
For any questions regarding payments or billing, please contact:
SNS Enterprises
Brand: Mr. Waggy Tails
📍 Opp. Radha Swami Satsang Bhawan
Sai Road
Village Karuana (Khasra No. 1211/681/1)
Baddi, District Solan
Himachal Pradesh – 173205
📞 +91 9463043372
Customer Support Hours
Monday to Friday
11:00 AM – 5:00 PM (IST)